As the proprietor of urbanstitchs, Super Nexus Technologies Private Limited (“we,” “our,” and “us”) strives to ensure a smooth user experience (“you” and “your”). We understand that sometimes circumstances change, and you may need to cancel your order. Our cancellation policy is designed to provide clarity and flexibility in these situations. We aim to make the cancellation process as straightforward as possible, ensuring that you feel supported throughout. Please review the following sections to understand how cancellations are handled on our site.

How to Request a Cancellation

If you need to cancel your order, please contact our customer service team as soon as possible. You can submit your request through our website or by calling us directly. To facilitate the process, have your order number and details ready when reaching out. We will make every effort to accommodate your request, provided that the order has not yet been processed for shipment. 

Conditions for Cancellations

Cancellations can only be accepted before your order has been shipped. Once an order is in transit, we are unable to process cancellations. In such cases, we recommend referring to our return policy, which outlines how to handle unwanted items after delivery. Understanding these conditions can help you make informed decisions about your purchase.

Refund Process

If your cancellation request is approved, we will initiate a refund to the original payment method used for the purchase. The time it takes for the refund to appear in your account may vary based on your financial institution's processing times. We strive to complete the refund process as swiftly as possible to ensure your satisfaction. Your prompt communication plays a vital role in facilitating a smooth cancellation experience. 

Modifying Your Order

If you realize you need to change your order rather than cancel it, please let us know as soon as possible. You may be able to modify details such as item quantities or sizes, depending on the status of your order. Our team is here to assist you in making the necessary adjustments, ensuring you receive exactly what you want. We understand that flexibility is important, and we aim to accommodate your requests whenever we can.

Customer Support

Our dedicated customer support team is available to help you with any questions or concerns regarding cancellations. Whether you need assistance with the cancellation process or want to explore your options, we are here to guide you at supernexustechnologiespvtltd@gmail.com. Your satisfaction is our top priority, and we are committed to providing a positive experience from start to finish. Please do not hesitate to reach out—we're just an email away.