Super Nexus Technologies Private Limited (“we,” “our,” and “us”), the entity behind urbanstitchs, is focused on providing users (“you” and “your”) with a seamless experience. It is important to note that the purpose of urbanstitchs is to provide Indian shoppers with a seamless shopping experience. In the domestic market, delivery takes between three and eight business days. We strive to provide a seamless shopping experience, which includes reliable shipping options. Our goal is to ensure that your order arrives promptly and in perfect condition. We understand the excitement of receiving your new furniture, and we are committed to making that process as smooth as possible. By outlining our shipping practices, we hope to answer your questions and set clear expectations.

Shipping Methods

We offer a variety of shipping methods to accommodate your needs. Domestic orders usually arrive within three to eight (3-8) business days, depending on the destination.  Each method is designed to ensure your order reaches you safely and efficiently. When you place your order, you will be able to select the shipping option that best suits your timeline and budget.

Order Processing Time

Once you place your order, our team begins processing it as quickly as possible. This includes verifying payment, preparing your items for shipment, and packaging them securely. While we aim to process orders promptly, please note that processing times may vary based on item availability and order volume. You will receive a confirmation email once your order has been processed and is ready for shipment.

Damaged or Missing Items

We take great care in packaging your items, but in the rare event that your order arrives damaged or an item is missing, please contact us immediately. We will work with you to resolve the issue as swiftly as possible. To assist with your claim, please provide photographs of any damaged items and a detailed description of the issue. Your satisfaction is our priority, and we are dedicated to addressing any concerns you may have.