At Super Nexus Technologies Private Limited (“we,” “our,” and “us”), we are dedicated to providing our users (“you” and “your”) with a straightforward return and refund experience on urbanstitchs. We sincerely apologize for any inconvenience caused by receiving damaged or defective products. Should you wish to return or exchange an item, please reach out to our customer service team within 48 hours of receiving it. 

If you happen to receive an incorrect item, contact us immediately, and we will facilitate a return or exchange. Please note that items that are worn or damaged cannot be returned. To ensure a successful return, it is essential to keep all labels, packaging, and invoices. In some cases, a return may not be possible if specific items are missing, so it’s important to contact our support team within 48 hours if the received item is not in its original condition or has missing parts.

Process of Return

To begin the return process, simply get in touch with our customer support team, who will be happy to assist you. They will provide detailed instructions and support you throughout the entire return procedure. Typically, refunds or exchanges are processed within 5-7 business days after we receive the returned item.

Return Shipping

If you decide to return an item, you will be responsible for the shipping costs. However, if the return is due to an error on our part, we will refund those shipping charges.

Method of Refund

Refunds will be processed using the original payment method. Once we receive and inspect your returned item, we will initiate your refund within 5-7 business days.

Contact Us

For any questions or concerns regarding our Return and Refund Policy, please feel free to reach out to us at
supernexustechnologiespvtltd@gmail.com